Keeping Operational Pace with Service Delivery Management

keep operational pace with service delivery management

Technology changes at a rapid pace. Business requirements change at a rapid pace. Rarely do these changes courteously wait to align with capital purchasing cycles. Designing an operations center to meet only today’s requirements limits the lifetime of an expensive asset. However, designing an ops…

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Shifting Operations to a Service Delivery Management Mindset

Operations Center Management

Before purchasing a complex technical system, it is important to understand the Total Cost of Ownership (TCO) rather than just the initial cost. Gartner defines TCO as a “comprehensive assessment of information technology (IT) or other costs across enterprise boundaries over time, including hardware and…

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Optimizing the Modern Airport Operations Center

airpport operations centers

There are few commercial environments in which the individual consumer is more aware of and personally affected by security protocols than at the airport. The September 11, 2001 airline hijackings and related deaths raised the collective consciousness of travelers and carriers alike concerning secure airport…

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Visual Intelligence in Retail Security Operations

Retail Security Operations

The retail industry currently faces greater security challenges than ever before. Mitigating cyber and physical losses requires a multi-faceted, proactive strategy. A visual collaboration platform can be an effective component of a broad security plan. In-store cameras and video monitoring have been a staple of…

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Crisis Communication Through Visual Collaboration

Crisis Communication

Communication planning lies at the heart of every operational management philosophy. Whether addressing internal or external parties, operations at all levels of an organization need a formal protocol for communicating effectively. The most basic communication model dictates the hierarchy through which information flows and how…

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Actionable Intelligence Over IP

actionable intelligence

Network, security, and emergency operations centers collect enormous amounts of raw data in real-time, 24 hours a day. To successfully meet mission objectives, operators must efficiently extract actionable intelligence from an abundance of otherwise benign information. The deluge of accumulated information operations centers receive can…

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Haivision Set to Acquire CineMassive

Haivision to Acquire CineMassive

We have big news! CineMassive is about to embark on a new chapter in its history. Haivision, a leading global provider of mission-critical, real-time video streaming and networking solutions, has announced a definitive agreement to acquire CineMassive. In this post, we are sharing more information…

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Increase System Resilience with Redundant & Scalable Tech

Resilient Systems

In mission-critical control rooms, a visual collaboration system failure can be disastrous. Component resiliency is crucial to success. “Resilience” refers to the inherently designed ability to meet an acceptable level of service while a fault is present. System failure or poor performance occurs for a variety of reasons: cybersecurity attacks, insufficient…

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The High Cost of Cheap Collaboration

Cost of Cheap Collaboration

It’s an unsettling revelation for first-time combat soldiers, but as Murphy’s Laws of War reminds them: their weapons were made by the lowest bidder. However, there are times in which an ounce of cost prevention (cheaper goods) does not result in a pound of performance…

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Preventing Ransomware Attacks


Occasionally, pre-existing security threats suddenly gain national attention. Recent instances of large targets falling prey to ransomware attacks demonstrated how vulnerable even well-established organizations are to increasingly sophisticated malware. Command and operations centers of every size and flavor strive to prevent these and other security…

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