Although most of us associate autumn as peak wildfire season, firefighters and public safety officials prepare for fire events year-round. Whether the result of human negligence or natural disaster, wildfires burned just over 10 million acres in 2020. Environmental, human, and other physical losses severely…
There are few commercial environments in which the individual consumer is more aware of and personally affected by security protocols than at the airport. The September 11, 2001 airline hijackings and related deaths raised the collective consciousness of travelers and carriers alike concerning secure airport…
The retail industry currently faces greater security challenges than ever before. Mitigating cyber and physical losses requires a multi-faceted, proactive strategy. A visual collaboration platform can be an effective component of a broad security plan. In-store cameras and video monitoring have been a staple of…
Communication planning lies at the heart of every operational management philosophy. Whether addressing internal or external parties, operations at all levels of an organization need a formal protocol for communicating effectively. The most basic communication model dictates the hierarchy through which information flows and how…
Network, security, and emergency operations centers collect enormous amounts of raw data in real-time, 24 hours a day. To successfully meet mission objectives, operators must efficiently extract actionable intelligence from an abundance of otherwise benign information. The deluge of accumulated information operations centers receive can…
At its core, risk management is an exercise in collecting, analyzing, and monitoring the latest situational information which could impact organizational missions. Early identification of risk allows operational teams to take preventative action. Appropriate measures mitigate losses in data, time, and avoid increased costs. By…
A collaborative control room is an expensive investment that one can expect to operate for 8-10 years, or possibly longer, before a major technology refresh. It is likely that over this time period, requirements for the control room will change due either to an evolving…
Key Performance Indicators (KPIs) measure organizational success against defined criteria. KPIs are attributed to individual contributions at the workflow level. They are also used holistically to determine the degree to which business or mission objectives are met. A Security Operations Center (SOC) strives to protect…
In mission-critical control rooms, a visual collaboration system failure can be disastrous. Component resiliency is crucial to success. “Resilience” refers to the inherently designed ability to meet an acceptable level of service while a fault is present. System failure or poor performance occurs for a variety of reasons: cybersecurity attacks, insufficient…
It’s an unsettling revelation for first-time combat soldiers, but as Murphy’s Laws of War reminds them: their weapons were made by the lowest bidder. However, there are times in which an ounce of cost prevention (cheaper goods) does not result in a pound of performance…