The Monitoring program has been augmented significantly, with the team now overseeing 105 offices and distribution centers around the world. To manage the thousands of camera feeds streaming in from all of these facilities, watch officers use the video wall to display a real-time alarm monitoring suite, which is integrated with the company’s various alarm systems and network video recording platform.
“If a fire alarm or intrusion alert goes off at one of our facilities, the event pops up on a map application on the video wall,” explains Tony Rivera, Senior Manager of Global Security Operations. “The watch officer can then click on the alert to display the camera feeds at that facility and see what’s going on.”
The team controls the content on their video wall with Touch Control software. Through this simple touch application, watch officers can push custom arrangements of camera feeds, applications, TV channels, and more to the displays. “We change the content on the video wall frequently throughout the day, depending on what we need to focus on,” explains Tony. “If we want to check in on the CEO’s office, for example, we can instantly push those cameras to the video wall.”