In 2014, Emergency Communications Director Larry Fisher noticed some workflow obstacles affecting the 911 Call Center’s dispatchers. Seated at isolated workstations with only desktop monitors to display their information, the dispatchers had no visibility into the calls being processed by other team members. This siloed workflow made it difficult for them to identify connections between calls or determine if a call pertained to an already-reported incident. The lack of a real-time common operating picture limited situational awareness.
The dispatchers were struggling with another workflow challenge as well: After assigning an incident to a field unit, the dispatchers had limited tools for tracking the incident’s ongoing developments, which prevented them from communicating valuable updates to the emergency responders.
To provide his team with more effective tools, Larry Fisher began working with city leadership and the local Alabama 911 Board to plan a major update for the Montgomery 911 Call Center. The group decided to implement several new software tools to provide dispatchers with accurate, real-time information and improve communication with emergency responders. They also planned to install a video wall system, which would play the critical role of uniting and displaying the data flowing in from these new informational tools.
After evaluating several vendors, the City of Montgomery selected CineMassive to provide the 911 Call Center’s new video wall system. CineMassive’s ability to deliver a turn-key visualization solution set it apart from competitors. “CineMassive was the complete package,” explains Larry Fisher. “They had the video wall itself, they had the controlling system and software, and they had the ability to manipulate the data feeds on the screens.”