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Shifting Operations to a Service Delivery Management Mindset

Operations Center Management

Before purchasing a complex technical system, it is important to understand the Total Cost of Ownership (TCO) rather than just the initial cost. Gartner defines TCO as a “comprehensive assessment of information technology (IT) or other costs across enterprise boundaries over time, including hardware and…

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Special Mission Training through Visual Collaboration

MAG Aerospace TOC

In tactical operation arenas, command centers rely on intelligence, surveillance, and reconnaissance (ISR) data to make critical decisions. Such decisions not only make the difference between mission success or failure, but are often matter of life or death. The need for reliable ISR data cannot…

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Wildfire Management and Mitigation

wildfire management

Although most of us associate autumn as peak wildfire season, firefighters and public safety officials prepare for fire events year-round. Whether the result of human negligence or natural disaster, wildfires burned just over 10 million acres in 2020. Environmental, human, and other physical losses severely…

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Optimizing the Modern Airport Operations Center

airpport operations centers

There are few commercial environments in which the individual consumer is more aware of and personally affected by security protocols than at the airport. The September 11, 2001 airline hijackings and related deaths raised the collective consciousness of travelers and carriers alike concerning secure airport…

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Visual Intelligence in Retail Security Operations

Retail Security Operations

The retail industry currently faces greater security challenges than ever before. Mitigating cyber and physical losses requires a multi-faceted, proactive strategy. A visual collaboration platform can be an effective component of a broad security plan. In-store cameras and video monitoring have been a staple of…

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Crisis Communication Through Visual Collaboration

Crisis Communication

Communication planning lies at the heart of every operational management philosophy. Whether addressing internal or external parties, operations at all levels of an organization need a formal protocol for communicating effectively. The most basic communication model dictates the hierarchy through which information flows and how…

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Actionable Intelligence Over IP

actionable intelligence

Network, security, and emergency operations centers collect enormous amounts of raw data in real-time, 24 hours a day. To successfully meet mission objectives, operators must efficiently extract actionable intelligence from an abundance of otherwise benign information. The deluge of accumulated information operations centers receive can…

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Risk Management for Control Rooms & Ops Centers

risk management

At its core, risk management is an exercise in collecting, analyzing, and monitoring the latest situational information which could impact organizational missions. Early identification of risk allows operational teams to take preventative action. Appropriate measures mitigate losses in data, time, and avoid increased costs. By…

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Futureproof Control Rooms Through Scalability

futureproof

A collaborative control room is an expensive investment that one can expect to operate for 8-10 years, or possibly longer, before a major technology refresh. It is likely that over this time period, requirements for the control room will change due either to an evolving…

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Improve SOC Performance with Visual Technology

SOCs KPI

Key Performance Indicators (KPIs) measure organizational success against defined criteria. KPIs are attributed to individual contributions at the workflow level. They are also used holistically to determine the degree to which business or mission objectives are met. A Security Operations Center (SOC) strives to protect…

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