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They were available to us at all hours of the day and night, and never hesitated to help with any problem that came about.
By purchasing a CineMassive visualization system, you’ve invested in a powerful tool that will help your organization operate, collaborate, and communicate more effectively. Our GuardianCare support plan was developed to help you protect your investment and maximize its value over the years to come.
GuardianCare provides ongoing expert support for your system and helps you leverage your technology to its fullest potential. As a GuardianCare member, you can rest assured that your critical assets are supported by our dedicated team, 24/7/365.
GuardianCare support personnel are available 24 hours a day, 7 days a week to assist you with any concerns. Our support team members are experienced professionals based in our Atlanta headquarters. With years of experience supporting AV and IT systems, our team can deliver swift, effective solutions for your needs.
In the event that an issue requires on-site support, a support team member will be dispatched to your location to provide hands-on assistance. Our “Travel Included” package covers all travel expenses for up to two on-site support visits per year.
GuardianCare provides members with priority support for all CineMassive-manufactured products. This means that as a GuardianCare member, your support needs will be addressed and resolved first. We strive to respond to all support requests within 1 hour and guarantee a response within 4 hours of your inquiry.
As a GuardianCare member, you’ll also have access to basic support services for third-party products integrated by CineMassive. Our support team can provide remote diagnostics, troubleshooting, and training on third-party components, and can connect your organization with third-party manufacturers for warranty-related coordination.
With GuardianCare, you’ll receive free access to all updates within your current major version release of CineNet software, so you won’t have to wait to leverage the latest features and modules.
GuardianCare provides members with discounts on all major upgrades to the CineNet software platform. When a major upgrade is deployed, your team will be provided with a remote training session to review new functionality and features.
When you buy up to three years of GuardianCare with your initial system purchase, we’ll extend your warranty period by the same number of years as your GuardianCare package. This warranty extension covers all CineMassive-manufactured products and select third-party products.
GuardianCare membership provides your organization with priority access to the support team’s stock of replacement parts.
As a GuardianCare member, you will be billed at a lower rate for any on-site trips, programming, and maintenance that falls outside of the scope of your service agreement.