Emergency Operations through Visual Intelligence

Enhanced Emergency Operations through Visualized Intelligence

Emergency Operations Centers (EOCs) across the United States rely on our visualization systems to bring in various sources of content, information, and news to best serve their respective regions. Emergency management, fire departments, 911 call centers, and other organizations all manage a high volume of incoming information they must efficiently partition and analyze before responding. Additionally, these agencies must be ready to work in tandem with neighboring departments in the event of extreme events or disasters.

Haivision MCS designs and delivers complete visualization systems, including all necessary displays, processors, video wall software, and more. Your Haivision system will be installed at your location and fully integrated into your environment by our experts.

What to Consider for Your Emergency Operations Center

EOCs come in several varieties and all are designed to meet the custom needs of the public safety departments they serve. Emergency management, 911 call centers, and fire services dispatch all depend on EOCs to filter incoming information from developing situations or to monitor ongoing actions. The tools that assist management to make split second decisions must make the most out of all this incoming data. Whatever emergency operations your EOC serves, there are several factors regarding staff, services, and facility layout to consider.

Facility type

  • What emergency function are you serving?
  • What applications and software tools will operators use?
  • What agencies need to be involved during incidents?

Integrating existing technology

  • Can you manage system hardware easily?
  • How often do you add new tools/systems?
  • Are tools/applications department specific?

Staff rotation and acumen

  • How often does your staff rotate/change?
  • Do you have internal technical training?
  • How technically experienced is your average operator?

Physical space

  • Will you need multiple walls per location?
  • Do you need to make architectural changes to house a video wall?
  • How many operators will view the wall at once?

Interagency Collaboration

Emergency operations are facilitated by the ability to work alongside adjacent agencies when needed. Natural disasters, public health crises, and man-made calamities all require cooperation from multiple departments at the same time. Haivision systems make it easy for your operations center to bring in outside local, state, or federal agencies when necessary.

The CineNet platform makes collaborative control over any visualized workspace a breeze. With very minimal training, any operator can efficiently push content from their workstation to a video wall and back again instantly. This means that you won’t suffer any costly downtime when partner agencies need to utilize your space for interagency operations.

System Component Considerations

EOCs must be able to manage intelligence through a vast number of sources. These sources range from incident recognition software to HD video feeds, call center responses, and alert systems. Our technology allows users to bring all possible input sources together for quick and easy access and assessment. The real-time situational intelligence gained through the common operating picture is priceless when it comes to informing first responders so they arrive at the scene with the best possible intel. Assuring you have the right equipment in your collaboration solution is paramount.

LED or LCD Displays?

Every operations center is different but given the likely volume of video footage that will be reviewed in your EOC, we tend to recommend LCD displays for your video wall. Our CineView III LCD displays represent some of the best examples of these advantages over LED for EOC systems:

LCD & LED Video Wall Display Panels

  • LCDs can view a high number of video inputs at the best resolutions
  • Users can easily adjust content feeds to fit within or around ultra-narrow bezels
  • Power supply and processing are isolated by design for easier access and service
  • CineView III LCD panels boast a 150,000+ hour Mean Time between Failure (MTBF)


Content & Device Control Management System

CineNet software  allows for complete access to every piece of content across your operations center network. Designed for use by anyone, regardless of technical expertise, CineNet lets users control their video wall on a browser-based platform through any PC or smart tablet.

Video Wall Management Software

  • Manage 3rd party devices directly in the CineNet interface
  • Push real-time content between workstations and the video wall instantly
  • Switch between and/or build custom content layouts on the fly
  • View more camera feeds on the wall with programmable content rotation
  • Easily integrate with Crisis Information Management Software (CIMS) platforms


Reliable & Powerful Processing

Designed for mission-critical spaces and 24/7/365 operation, our Alpha FX Elite and Alpha FX Core processors are ideal for emergency operations video wall systems as they support the largest number of displays, input sources, and IP streams of any similar device on the market.

Alpha FX Core & Alpha FX Elite Video Wall Processors

  • Accepts and supports virtually any source, including digital or analog, physical or IP
  • Windows 10 PC-based architecture
  • Native video and image rendering without expansion hardware
  • Accelerated graphics processing for incredible resolutions


Commissioning, Integration, & Training

We strive to be your best technology partner and expert right from the beginning of our relationship. We work alongside architects and engineers to fully realize every aspect of your EOC. Through our consultations, we design every aspect of the custom visualization solution that best suits your needs and requirements. After installation, we train your team of operators to make the most out of your new solution. We then oversee the exact integration of your existing hardware and software into your system before a detailed commissioning process guarantees every component is operating at maximum efficiency.

Charlotte-Mecklenburg Police Department

The City of Charlotte, NC adopted Haivision technology to improve interdepartmental collaboration. It also helps them manage the ever-increasing amount of visual data produced throughout their public safety infrastructure.

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