Dispatcher at call center with video wall

Frequently Asked Questions

Review our frequently asked questions to learn more about our company, products, purchasing process, and more. You can also use the search tool at the top of the page.

CineMassive Basics

Where is CineMassive located?

We are headquartered in Atlanta, Georgia.

Do you have any other offices?

We currently do not have any sales offices outside of Atlanta. However, we offer our products and services to customers across the United States and select international locations through our partners.

Where can I see a CineMassive system?

We are happy to provide in-person demos and project consultations at our Atlanta headquarters. Please contact us to schedule a visit!

Can I see a CineMassive system installed at a location near me?

Although we have systems installed at customer locations across the United States, many are in private or secure environments that are inaccessible to the public. If you would like to see a system at a customer site, please let us know your location and requirements and we will do our best to accommodate.

Do you do projects outside of the United States?

While we primarily serve customers within the United States, we also offer our products in select international locations through our partners. Please contact us to learn more about our offerings in your region.

What markets do you serve?

CineMassive serves customers across a number of government and commercial markets. We provide mission-critical video wall solutions for federal and defense agencies, public safety organizations, security operations centers, network operations centers, and broadcasters. We also provide advanced visualization systems for universities and research centers. In the corporate space, we offer presentation and conferencing solutions as well as large-scale digital signage and architectural displays.

See our market solutions to learn more about the industries and environments we serve.

How old is CineMassive?

CineMassive was founded in 2005.

How can I apply for a job at CineMassive?

We are always looking for talented, passionate people to join our team. Check out our Careers page to learn more about working at CineMassive and view our open positions.

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Products

What products does CineMassive sell?

Our products include a full range of video wall displays, controllers, and software. As a turn-key solutions provider, we typically sell our products as part of complete, integrated visualization systems.

Can I see a demo your software?

Yes! We are happy to provide you and your team with a remote or in-person demo of our software. After receiving a guided tour of our platform, you’ll have a chance to take control and drive the video wall system yourself.

Do you offer touch interactive video walls?

Yes, we offer various options for touch interactive display systems. After evaluating your system requirements, we can offer our best recommendation for this functionality.

What makes an LCD video wall panel different from a consumer television?

LCD video wall panels are professional-grade displays that are designed to be tiled together in a large-scale display system. They offer much narrower bezels, greater brightness, and higher resolutions than consumer TVs. Video wall panels are also designed to provide superior reliability, resilience, and longevity than consumer televisions.

What’s the difference between LED-LCD and Direct View LED?

LED-backlit LCD and Direct View LED are two distinct display types that are often confused. While both are used in video wall systems, they leverage different technologies and have unique advantages and disadvantages. See our “LCD vs. Direct View LED” blog article to learn more about these two display types and how they differ.

What is a video wall controller, and why do I need one?

The purpose of a video wall controller is to connect your content sources to your display system, enabling you to control what content is displayed, when and where it appears, and how it looks. A controller captures and aggregates signals from various devices, allowing you to pull content sources onto the displays and freely arrange, scale, and adjust them in real-time.

In contrast, simpler solutions like matrix switches and scalers can only display one content source per screen and do not allow dynamic control, movement, or manipulation of content. These devices are also limited in their resolution, whereas many controllers can display content at multi-HD resolutions.

With most contemporary video wall applications demanding high resolutions, flexible content placement, and real-time control, a video wall controller is often the preferred solution.

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Purchasing

Do you sell directly to customers?

Yes, customers can purchase products and services directly from CineMassive. We also offer a variety of contract vehicles to support the procurement needs of our government customers.

Are you on GSA?

We do not have a GSA schedule. However, we can work through a variety of contract vehicles and solutions, including GSA. Please see our How to Buy page for more information.

How much does a video wall system cost?

Our systems are tailored to the needs of our customers, so pricing will vary based on the scale of the system, the components required, and the complexity of the integration. Your account manager will work with you to gather your system requirements and develop an accurate design and budget for your solution. Schedule a free project consultation to get started today!

Can I buy a video wall display without a processor or software?

Yes, we can offer several of our display options separately.

Can I use your processor and software to control my own screens or display system?

Yes, our processors are compatible with virtually any display technology from any manufacturer.

Can I install your software on a processor or controller from another manufacturer?

No, our software has been developed for use on CineMassive controllers only. We cannot currently support our software on controllers or processors from other providers.

Can I buy your controller and install video wall software from a different provider?

No, our controllers are optimized to support our software platform only.

Do you rent video walls?

No, we do not currently offer video walls or other equipment for rental.

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Services

What the typical lead time for a video wall project?

The average lead time for a CineMassive system is 10-12 weeks from receipt of order. If you have a specific deadline for your project, please let us know and we will do our best to accommodate.

Can I install the system myself?

CineMassive provides complete on-site installation and integration services for our technology. We strongly recommend that most customers use our in-house installation services to ensure an efficient, successful system implementation.

Can you train my team to install and support your technology downrange?

Yes. We understand that our defense and federal customers may be deploying our systems in sensitive, remote, or hostile environments that cannot be accessed by our installation team. For these customers, we offer complete, hands-on training and certification programs that prepare their teams to install and support our technology in the field.

Do you have any military security clearances?

We have integrated our products in some of the most secure military locations around the world. In most cases, we are able to install our solutions without clearances as an impediment.

Can you install my existing A/V equipment with a purchase of your products?

We can install and integrate many existing A/V components along with our own products. Please note that CineMassive cannot be held liable for the operational condition of your existing components.

How do you support customers outside of Atlanta?

Our GuardianCare support program provides 24/7 remote support and priority on-site support to customers in the United States. We also offer tailored GuardianCare support packages for customers deploying our technology abroad.

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