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Frequently Asked Questions

Review our frequently asked questions to learn more about our company, products, purchasing process, and more. You can also use the search tool at the top of the page.

Company Information

Where is CineMassive located?

We are headquartered in Atlanta, Georgia.

Do you have any other offices?

We currently do not have any sales offices outside of Atlanta. However, we offer our products and services to customers across the United States and select international locations through our partners.

Where can I see a CineMassive system?

We are happy to provide in-person demos and project consultations at our Atlanta headquarters. Please contact us to schedule a visit!

We also have our solutions featured at the Washington, D.C. Axis Experience Center where you can interact with CineMassive hardware and software in a simulated Security Operations Center environment.

Can I see a CineMassive system installed at a location near me?

Although we have systems installed at customer locations across the United States, many are in private or secure environments that are inaccessible to the public. Depending on your operating market, it is possible we could arrange for you to visit a system at an existing customer’s site. Please let us know your location and requirements and we will do our best to accommodate.

Do you do projects outside of the United States?

While we primarily serve customers within the United States, we also offer our products in select international locations through our partners. Please contact us to learn more about our offerings in your region.

What markets do you serve?

CineMassive serves customers across federal, state, and local government agencies as well as commercial markets. We provide mission-critical video wall solutions for federal and military agencies, public safety organizations, security operations centers, network operations centers, and more. We also provide advanced visualization systems for universities and research centers. In the corporate space, we offer systems that power logistics operations, brand management, social media monitoring centers, and more.

See our Markets to learn more about the industries and environments we serve.

How old is CineMassive?

CineMassive was founded in 2005.

How can I apply for a job at CineMassive?

We are always looking for talented, passionate people to join our team. Check out our Careers page to learn more about working at CineMassive and view our open positions.

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Products

What products does CineMassive sell?

Our products include a full range of video wall displays, processors, accessories, and software.

How do we control the video wall?

Content across the video wall is managed through our own CineNet software. CineNet is browser based and can be accessed through a workstation, tablet, or smart device. CineNet is designed to be accessible to all users regardless of technical expertise and requires no programming knowledge for advanced use.

What else might be included in a CineMassive system?

Depending on the needs of your control room space, additional accessory devices may be included. We offer a variety of hardware components that help optimize workflows with your existing technology.

Additionally, we also offer separate products to equip your system with VTC, audio, or conferencing capabilities as needed.

Can I see a demo your software?

Yes! We are happy to provide you and your team with a remote or in-person demo of our software. Our in-person demonstrations show, firsthand, how our CineNet software drives content across a video wall. Our remote options allow you to be guided in a demonstration via a video conference call or through remote access with our software.

After receiving a guided tour of our platform, you’ll have a chance to take control and drive the video wall system yourself.

Do you offer touch interactive video walls?

Yes, we offer various options for touch interactive display systems including multitouch control. After evaluating your system requirements, we can offer our best recommendation for this functionality.

What makes a CineMassive video wall panel different from a consumer display?

LCD video wall panels are professional grade displays that are designed to be tiled together in a large-scale display system. They offer much narrower bezels, greater brightness, and higher resolutions than consumer TVs. Video wall panels are also designed to provide superior reliability, resilience, and longevity than consumer displays.

What’s the difference between available display types?

LED and LCD displays are two distinct display types with differing technologies that offer distinct advantages and disadvantages depending on the type of control room you are building. See our “LCD vs. LED” blog article to learn more about these two display types and how they differ.

What is a video wall processor, and why do I need one?

The purpose of a video wall processor is to connect your content sources to your display system, enabling you to control what content is displayed, when and where it appears, and how it looks. A processor captures and aggregates signals from various local and IP based devices, allowing you to pull content sources onto the displays and freely arrange, scale, and adjust them in real-time.

In contrast, simpler solutions like matrix switches and scalers can only display one content source per screen and do not allow dynamic control, movement, or manipulation of content. These devices are also limited in their resolution, whereas many processors can display content at multi-HD resolutions.

With most contemporary video wall applications demanding high resolutions, flexible content placement, and real-time control, a video wall processor is often the preferred solution.

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Services

What is the typical lead time for a video wall project?

The lead time for a CineMassive system depends on the size of the project but ranges from 4 weeks to 12 weeks from receipt of order. If you have a specific deadline for your project, please let us know and we will do our best to accommodate.

Can I install the system myself?

CineMassive provides complete on-site installation and integration services for our technology. We strongly recommend that most customers use our in-house installation services to ensure an efficient, successful system implementation.

Can you train my team to install and support your technology downrange?

Yes. We understand that our defense and federal customers may be deploying our systems in sensitive, remote, or hostile environments that cannot be accessed by our installation team. For these customers, we offer complete, hands-on training and certification programs that prepare their teams to install and support our technology in the field.

Can you install my existing A/V equipment with a purchase of your products?

We can install and integrate many existing A/V components along with our own products. Please note that CineMassive cannot be held liable for the operational condition of your existing components.

How do you support customers outside of Atlanta?

Our GuardianCare support program provides 24/7 remote support and priority on-site support to customers in the United States. We also offer GuardianCare support packages for customers deploying our technology abroad.

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Purchasing

Are you on GSA?

We do not have a GSA schedule. However, we can work through a variety of contract vehicles and solutions, including GSA.

How much does a video wall system cost?

Our systems are tailored to the needs of our customers, so pricing will vary based on the scale of the system, the components required, and the complexity of the integration. Your account manager will work with you to gather your system requirements and develop an accurate design and budget for your solution. Schedule a free project consultation to get started today!

Can I use your processor and software to control my own screens or display system?

Yes, our processors are compatible with virtually any display technology from any manufacturer.

Can I install your software on a processor from another manufacturer?

No, our software has been developed for use on CineMassive processors only. We cannot currently support our software on processors from other providers.

Can I buy your processor and install video wall software from a different provider?

No, our processors are optimized to support our software platform, CineNet, only.

Do you rent video walls?

No, we do not currently offer video walls or other equipment for rental.

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